Support Executive Internship

Job Summary:

• Responsible for post-admission student support, documentation coordination, and customer handling
• Manage students after admission and ensure timely document submission
• Provide continuous assistance throughout the online degree process

Key Responsibilities:

Post-Admission Support:

• Handle students after admission confirmation
• Guide students regarding next steps after enrollment
• Coordinate with universities/partners for post-admission activities

Documentation Management:

• Collect, verify, and submit student documents as per university requirements
• Ensure all documents are complete, accurate, and submitted within deadlines
• Maintain proper digital and physical records of student documentation

Student / Customer Handling:

• Act as the single point of contact for students after admission
• Resolve student queries related to documentation, LMS access, fees, and academic process
• Provide regular updates to students regarding their admission status

Coordination & Follow-ups:

• Follow up with students for pending documents and approvals
• Coordinate with internal teams (sales, operations, university partners)
• Escalate issues when required and ensure timely resolution

Data & Reporting:

• Update student details in CRM / Excel / internal systems
• Maintain accurate records of post-admission cases
• Prepare basic reports on admissions and documentation status

Required Skills & Qualifications:

• Graduation in any discipline
• Good communication skills (English & Hindi; Marathi preferred)
• Strong documentation and follow-up skills
• Basic knowledge of MS Excel, Email, and CRM systems
• Ability to handle students professionally and patiently

Preferred Candidate Profile:

• Experience in education consultancy, student support, or operations preferred
• Freshers with good communication and coordination skills may also apply
• Organized, detail-oriented, and customer-focused

Why Join Growth Assist?:

• Opportunity to work in the education & online learning industry
• Growth opportunities and learning exposure
• Supportive work environment